Office Administration

Office Administration level 1-3 (NTA)

Grade 12 minimum is 15 points, Grade 10 minimum is 18 points and an F in English. Grade 10 and or 12 academic Certificate to be provided. Mature entry candidates should be 23 years with 1 year working experience in relevant field and have a good understanding in English.

NB// Students are required to go on attachment for this course

Course	Modules
Office Administration 10 Months	Level 1 Follow workplace safety Operate office equipment Spread sheets and word processing Identifying basic computer equipment & accessories Computer Navigational Systems(GUIs) Basic Internet and Email Applications Effective Stakeholder Communication Effective Work practices Handling Office Mail Routine Administrative Tasks Team Participation Foundation Numeracy skills Foundation communication skills
6 months	Level 2 Customer service Delivery Reception area maintenance Communication ideas and information Demonstrate Customer relations Process Customer feedback Advanced word processing Courier and bulk mailing access Managing office, receive & pass on messages Maintain office equipment Response in office environment Complete Routine Financial Documents Maintain Office records on database Securing records Dairy management
6 months	Level 3 Coordinating work schedules Information collection methods Stock control Word processing Presentation as part of word documents Desktop Publishing Advanced Spread sheet functions & dictation

Department of Business

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